Discovering the Problems
Doctors and nurses are burdened with documentation.
Conducting field research and interviews gave me insight into doctor's and nurse's workflows, pain points, and challenges. A team of nurses at a children's hospital used their personal cell phones and paper as work arounds to process sensitive work orders. Also, documentation in emergency rooms pose additional challenges due to the priority of cases. A trauma team member used printed templates to take notes as the rest of the team shouted information while stabalizing the patient.
